Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Workington | GPhC No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Workington is a GPhC registered online pharmacy weight loss clinic serving Workington, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates in compliance with all applicable UK pharmacy and data protection legislation.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and any relevant health conditions disclosed during your consultation
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site
• Communications: Records of any messages, emails, or queries you send to us

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist-led consultation process
• To dispense and deliver medication safely, with delivery completed within 1 working day of pharmacist approval
• To maintain accurate medical records and ensure your ongoing safety
• To communicate with you regarding your orders, prescriptions, and health updates
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To process payments and manage your account

We process your health data under the legal basis of providing healthcare treatment and fulfilling our obligations as a regulated healthcare provider. Other data is processed on the basis of contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour so we can improve our services
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. We may share your information with trusted partners only where necessary to deliver our services, including:

• Secure payment processors to handle transactions
• Delivery service providers to fulfil medication orders
• Regulatory bodies such as the GPhC, NHS, or other healthcare authorities where legally required
• IT and platform providers who support the secure operation of our systems

All third parties we work with are required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention and Security

We retain your personal and medical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer if required by law. We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where legally permissible, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Workington
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and may be updated to reflect changes in our practices or legal requirements.